Terms of service

Terms of Service

Effective date: 24 September 2026

These Terms of Service (“Terms”) govern your access to and use of www.funky.sg (the “Site”) and any purchase made from FUNKY.sg.

The Site is operated by Funky Creations, trading as FUNKY.sg (“FUNKY.sg”, “we”, “us” or “our”).

By accessing the Site, creating an account or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping and Collection Policy, Return and Refund Policy and any additional terms shown on the relevant product listing.

Please read these Terms before using the Site or placing an order.

1. Eligibility

You must be at least 18 years old to place an order.

If you are under 18, you may use the Site or place an order only with the involvement and consent of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are legally authorised to use the selected payment method.

2. Customer Accounts

You may be required to provide information when creating an account, placing an order or contacting us.

You are responsible for:

Providing complete and accurate information
Keeping your account and access details secure
Preventing unauthorised use of your account
Informing us promptly if you believe your account has been accessed without authorisation

We may suspend or restrict an account where we reasonably suspect fraud, abuse, unauthorised access or a breach of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, materials, compatibility information, prices and availability are accurate.

However:

Colours may appear differently depending on the device or screen used.
Measurements may have reasonable manufacturing tolerances.
Product packaging may be updated by the manufacturer.
Minor improvements or production changes may occur without prior notice.
Accessories shown for demonstration may not be included unless stated.
Product availability may change without notice.

Customers must review the complete product description, measurements, variation selected and compatibility information before placing an order.

Where a customer selects an incorrect size, colour, design, variation or product despite the information being correctly displayed, the request will be treated as a change-of-mind return under our Return and Refund Policy.

4. Children’s Products

Age recommendations, safety information and adult-supervision requirements shown on a product listing must be followed.

Parents and caregivers are responsible for assessing whether a product is suitable for a particular child, taking into account the child’s age, ability and individual circumstances.

Products must be used only for their intended purpose and in accordance with all supplied instructions and warnings.

5. Prices

All prices displayed on the Site are in Singapore dollars unless otherwise stated.

Prices may change without notice. The price applicable to an order is the price displayed at checkout when payment is completed.

We reserve the right to correct genuine pricing, description, discount or system errors.

If an order is affected by an obvious pricing or system error, we may cancel the affected item or order and issue a full refund to the original payment method.

6. Orders and Acceptance

An order is accepted when payment has been successfully completed.

After payment, you should receive an order-confirmation notification. Please check the order details and contact us immediately if any information is incorrect.

Even after payment, we may cancel and refund an order where:

The product is unavailable
An inventory discrepancy has occurred
There is an obvious pricing, discount or system error
The payment is unauthorised, reversed or suspected to be fraudulent
The delivery address is incomplete, invalid or located in an area we cannot service
The order breaches a purchase limit, promotion condition or these Terms
We are unable to fulfil the order due to circumstances outside our reasonable control

If we cancel an order for any of these reasons, the amount paid for the cancelled product or order will be refunded to the original payment method.

7. Product Availability

Adding a product to the cart does not reserve it.

Products remain available for purchase by other customers until payment is successfully completed.

If a product becomes unavailable after payment because of an inventory error, we will contact you and provide an appropriate refund.

8. Payment

Available payment methods are shown at checkout.

Payment is processed by Shopify or the relevant third-party payment provider. We do not directly control the approval or rejection of a payment by your bank, card issuer or payment provider.

You are responsible for ensuring that:

The payment information provided is accurate
You are authorised to use the payment method
Sufficient funds or credit are available
Your bank or payment provider accepts the transaction

Any foreign-exchange fee, international transaction fee or other bank charge is the customer’s responsibility.

9. Promotions, Vouchers and Discount Codes

Promotions, vouchers and discount codes are subject to their stated conditions, including:

Minimum spending requirements
Eligible products or collections
Validity periods
Usage limits
Customer eligibility
Excluded products
Whether the promotion may be combined with another offer

Unless expressly stated, discount codes cannot be combined.

Promotions cannot be applied retrospectively to completed orders.

If a return causes the remaining order value to fall below a promotion’s minimum spending requirement, the discount may be recalculated. The relevant amount may be deducted from the refund or store credit.

We may cancel, suspend or amend a promotion where there is a system error, unauthorised use, abuse or other reasonable operational need.

10. Free Gifts

Free gifts are subject to availability and may be provided in a random colour or design unless otherwise stated.

Free gifts:

Have no cash value
Cannot be exchanged for cash
Are not eligible for change-of-mind returns
May be substituted with another item of equal or higher value

If a free gift is received damaged or defective, contact us within 7 days of delivery.

If an order is cancelled or returned and no longer meets the qualifying conditions for the free gift, the gift must also be returned unopened and unused. If it is not returned, its stated value may be deducted from the refund or store credit.

11. Domestic Delivery

Domestic delivery is subject to our Shipping and Collection Policy.

Delivery charges, free-delivery thresholds and estimated delivery periods are shown on the product listing, cart or checkout page.

Delivery estimates are stated in working days. Saturdays, Sundays and Singapore public holidays are not counted as working days.

Delivery times are estimates and may be affected by peak periods, public holidays, weather, courier delays, access restrictions or other circumstances outside our reasonable control.

We do not deliver to locations stated as unavailable in our Shipping and Collection Policy.

12. Delivery Information

Customers must provide a complete and accurate:

Recipient name
Delivery address
Unit number, where applicable
Postal code
Telephone number
Email address

We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.

Additional delivery or redelivery costs resulting from incorrect information, failed delivery attempts or failure to receive the parcel may be charged to the customer.

13. Self-Collection

Self-collection is available strictly by appointment and confirmation.

Customers must contact us through WhatsApp and receive confirmation before travelling to our warehouse.

Self-collection orders must be collected within 30 calendar days from the order date.

If an order is not collected within 30 days, the order will automatically be cancelled and refunded. Any voucher, discount or promotional benefit attached to the cancelled order will not be reinstated unless otherwise stated.

Risk in the product passes to the customer when the order is collected.

14. International Shipping

International shipping is available upon request and quotation.

We will advise the customer of the available shipping method, estimated delivery period and shipping cost. The shipment will proceed only after the customer accepts the quotation and pays all applicable charges.

International customers are responsible for:

Import duties
Goods and services taxes or value-added taxes
Customs charges
Clearance fees
Other charges imposed by the destination country

International delivery estimates are stated in working days and are not guaranteed.

We are not responsible for customs delays, rejected imports or additional charges imposed by authorities in the destination country.

Customers are responsible for confirming that a product may be lawfully imported into their destination country before accepting the shipping quotation.

15. Risk of Loss and Damage

For courier deliveries, risk in the product passes to the customer when the parcel is delivered to the stated delivery address or accepted by a person at that address.

If tracking shows that a parcel has been delivered but you cannot locate it, contact us promptly so that we can assist with an investigation.

You must retain the packaging and provide any photographs, videos or information reasonably required for a courier or damage claim.

16. Order Changes and Cancellations

Changes and cancellations are not guaranteed after payment, particularly after the order has entered processing or has been handed to the courier.

If cancellation is no longer possible, you may request a return in accordance with our Return and Refund Policy, provided the product qualifies for return.

Refusing delivery does not automatically cancel an order. Any applicable delivery, return or redelivery charges may be deducted from the amount otherwise refundable.

17. Change-of-Mind Returns

Eligible unopened and unused products may be returned within 7 calendar days of delivery in accordance with our Return and Refund Policy.

Approved change-of-mind returns are issued as store credit.

Customers are responsible for return delivery costs. Original delivery charges are non-refundable, and the actual original delivery cost may be deducted where the order qualified for free delivery.

Certain products, including clearance, final-sale, custom-made, pre-order, opened, used and hygiene-sensitive products, may not qualify for change-of-mind returns.

18. Defective, Damaged or Incorrect Products

Notify us within 7 calendar days if a product arrives defective, damaged or incorrect.

You may be required to provide:

Your order number
A clear description of the issue
Photographs or videos of the product and packaging
Any other information reasonably required to assess the issue

Depending on the circumstances, we may provide troubleshooting assistance, arrange an inspection, repair the product, provide a replacement, reduce the price or provide a refund.

If a confirmed defective product cannot reasonably be repaired or replaced, the applicable refund will be issued to the original payment method.

Nothing in these Terms limits any rights or remedies available under applicable Singapore consumer-protection law.

19. Product-Specific Warranties

Some products carry a separately stated warranty.

The warranty period, coverage, exclusions and claim process will be shown on the applicable product listing or warranty documentation.

A warranty may not cover:

Accidental damage
Misuse or abuse
Incorrect installation or assembly
Unauthorised modification or repair
Normal wear and tear
Cosmetic damage that does not affect ordinary use
Failure to follow care or usage instructions

Proof of purchase may be required for a warranty claim.

Our warranty terms do not exclude any rights that cannot lawfully be excluded.

20. Proper Use of Products

Customers are responsible for:

Reading and following all product instructions
Following safety warnings and age recommendations
Using products only for their intended purpose
Confirming measurements and compatibility before use
Ensuring proper assembly, installation, care and maintenance
Providing appropriate adult supervision where required

We are not responsible for loss or damage caused by misuse, improper assembly, unauthorised modification, failure to follow instructions or use of a product for an unintended purpose.

21. Prohibited Use of the Site

You must not use the Site:

For any unlawful or fraudulent purpose
To submit false or misleading information
To interfere with the Site’s operation or security
To introduce viruses, malicious code or harmful material
To scrape, copy or extract content through unauthorised automated means
To impersonate another person
To make unauthorised purchases
To infringe intellectual-property or privacy rights
To abuse promotions, vouchers, reviews, accounts or payment systems

We may restrict or terminate access where we reasonably believe these Terms have been breached.

22. Intellectual Property

All content on the Site—including product photographs, descriptions, graphics, videos, logos, page designs and written content—is owned by or licensed to FUNKY.sg unless otherwise stated.

You may view and use the Site for personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, sell, publish, scrape or commercially exploit Site content without prior written permission.

Third-party brands, trademarks and product names remain the property of their respective owners.

23. Reviews and Customer Content

If you submit a product review, photograph, video, comment or other content to us, you confirm that:

The content is accurate and based on your genuine experience
You own the content or have permission to submit it
The content does not infringe another person’s rights
The content is not unlawful, abusive, misleading or defamatory

You grant FUNKY.sg a non-exclusive, worldwide and royalty-free licence to display, reproduce and use the submitted content for operating and promoting our business, subject to applicable privacy law.

We may remove content that breaches these Terms or is otherwise inappropriate.

24. Third-Party Services and Links

The Site may contain links to or use services provided by third parties, including payment providers, couriers, social-media platforms and external websites.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the content, availability, security or practices of third-party websites that we do not control.

25. Privacy and Personal Data

We collect, use and disclose personal data in accordance with our Privacy Policy and applicable Singapore data-protection law.

By using the Site, you acknowledge that your information may be processed by service providers involved in operating the store, processing payments, fulfilling orders, providing customer support and delivering products.

26. Disclaimer

To the maximum extent permitted by law, the Site and its content are provided on an “as available” basis.

We do not guarantee that the Site will always be uninterrupted, error-free or free from harmful components.

Nothing in these Terms excludes any warranty, right or remedy that cannot lawfully be excluded.

27. Limitation of Liability

To the maximum extent permitted by law, FUNKY.sg will not be liable for indirect, incidental, special or consequential loss arising from the use of the Site or purchase of a product.

Where liability cannot be excluded, our total liability relating to an order will not exceed the amount paid for the product giving rise to the claim, except where a different remedy is required by law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

28. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including:

Courier disruptions
Severe weather
Natural disasters
Public-health emergencies
Government restrictions
Customs delays
Labour disruptions
Utility, telecommunications or internet failures
Supplier interruptions
Transport or logistics disruptions

Where possible, we will take reasonable steps to minimise the impact and communicate material delays.

29. Changes to the Site and Terms

We may update the Site, available products, prices, promotions, policies and these Terms from time to time.

Updated Terms will be published on the Site with a revised effective date.

Changes will not retrospectively alter an order that was already accepted unless required by law or agreed with the customer.

30. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

31. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

32. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of Singapore.

The courts of Singapore will have jurisdiction, subject to any consumer right to bring a claim before an applicable tribunal or other authorised dispute-resolution body.

33. Contact Information

For questions about these Terms or an order, contact:

Funky Creations, trading as FUNKY.sg
WhatsApp: +65 9696 6372
Email: sales@funkycreations.com.sg