Change-of-Mind Returns
You may request to return a product within 7 calendar days from the date of delivery, provided that:
- The product is unused and in its original condition.
- The original packaging has not been opened, damaged or discarded.
- All accessories, instructions, complimentary items and original components are included.
FUNKY.sg reserves the right to reject any return that does not meet these conditions.
To request a return, reply to your order-confirmation email within 7 days of delivery. Our team will provide a return form, which must be included inside the return parcel.
Return Delivery
Customers are responsible for arranging and paying for return delivery.
We strongly recommend using a trackable delivery service. FUNKY.sg is not responsible for returned parcels that are delayed, damaged or lost before reaching our warehouse.
Self-return to our warehouse is available strictly by appointment. Please obtain confirmation from us before visiting.
Inspection and Store Credit
All returned products will be inspected after they arrive at our warehouse.
Approved change-of-mind returns will be refunded as store credit. Cash refunds or refunds to the original payment method will not be provided for change-of-mind returns.
Please allow up to 7 working days after we receive the returned product for the inspection and store credit to be processed.
If a return is rejected, the customer must arrange and pay for collection or redelivery of the product.
Original Delivery Charges
Original delivery charges are non-refundable.
If a delivery fee was paid for the original order, only the value of the approved returned product will be credited.
If the original order qualified for free delivery, the actual original delivery cost incurred by FUNKY.sg will be deducted from the store credit.
Discount Codes and Promotions
If returning a product causes the remaining order value to fall below the minimum spending requirement of a discount code or promotion, the discount may be recalculated. The applicable discount amount will be deducted from the store credit.
Non-Returnable Products
Change-of-mind returns are not accepted for:
- Clearance or final-sale products
- Promotional products that are stated as non-returnable
- Products purchased under selected special discounts
- Free gifts
- Pre-order products
- Custom-made or personalised products
- Products that have been opened, assembled, installed, used, washed or damaged after delivery
- Products without their original packaging, accessories or components
- Products that cannot be returned for hygiene or safety reasons once opened
Defective, Damaged or Incorrect Products
If you receive a defective, damaged or incorrect product, notify us within 7 calendar days of delivery.
Please provide:
- Your order number
- A clear description of the issue
- Photographs or videos showing the product, packaging and defect
- Any other information reasonably required for assessment
Depending on the issue, FUNKY.sg may provide troubleshooting assistance, arrange an inspection, repair the product, provide a replacement, or issue a refund.
If a confirmed defect can be repaired, we may arrange for the product to be repaired instead of providing an exchange or refund. If the product cannot be repaired or replaced, a refund will be issued.
Products carrying a separately stated warranty will be handled according to the warranty terms shown on the relevant product listing.
Contact Us
For return or refund assistance, reply directly to your order-confirmation email or contact us through the customer-support details provided on FUNKY.sg.