Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how Funky Creations (UEN: 53243257J), trading as FUNKY.sg (“FUNKY.sg”, “we”, “us” or “our”), collects, uses, discloses and protects your personal data when you visit www.funky.sg, create an account, place an order, contact us or otherwise interact with our services.

By using our website or providing personal data to us, you acknowledge that you have read this Privacy Policy.

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Your name

• Billing and delivery addresses

• Email address

• Telephone or WhatsApp number

• Account and login information

• Order history and transaction details

• Payment-related information

• Communications, enquiries, reviews and feedback

• Details relating to returns, refunds, warranties and support requests

• Device, browser, IP address and website-usage information

• Cookie identifiers and advertising or analytics information

• Any other information you voluntarily provide to us

Payments may be processed by third-party payment providers. We generally do not receive or retain your complete payment-card details.

2. How We Collect Personal Data

We may collect personal data when you:

• Visit or browse our website

• Create or use a customer account

• Place or manage an order

• Subscribe to marketing communications

• Contact us by email, WhatsApp, website form or another channel

• Participate in a promotion, survey or giveaway

• Submit a review, enquiry, return or warranty request

• Interact with our advertisements or social-media accounts

We may also receive information from service providers supporting our website, payments, deliveries, analytics, advertising and customer communications.

3. How We Use Personal Data

We may collect, use or process personal data to:

• Create and manage customer accounts

• Process payments and fulfil orders

• Arrange delivery or self-collection

• Provide order updates and customer support

• Process cancellations, returns, refunds, repairs and warranty claims

• Verify transactions and prevent fraud or misuse

• Respond to enquiries, feedback and complaints

• Improve our website, products, services and customer experience

• Analyse website traffic, customer behaviour and campaign performance

• Personalise website content and advertising

• Send marketing communications where permitted

• Administer promotions, discounts and loyalty activities

• Maintain business, tax, accounting and transaction records

• Comply with applicable laws, regulations and legal processes

• Protect our rights, property, systems, customers and staff

• Carry out other purposes that are reasonably related to the above

Where required, we will obtain consent before collecting, using or disclosing personal data for a new purpose.

4. Marketing Communications

We may send marketing messages through email, WhatsApp or other channels where you have consented or where otherwise permitted by law.

You may unsubscribe from email marketing by using the unsubscribe link contained in the message. You may ask us to stop WhatsApp marketing by replying with an unsubscribe request or contacting us.

Withdrawal from marketing communications will not prevent us from sending transactional or service messages relating to your account, order, delivery or support request.

5. Cookies, Analytics and Advertising

Our website and its service providers may use cookies, pixels and similar technologies to:

• Keep the website functioning properly

• Remember account or shopping preferences

• Understand website traffic and usage

• Measure sales and advertising performance

• Detect security threats and prevent fraud

• Provide relevant advertising on other websites or platforms

These technologies may be provided by Shopify and other analytics, advertising or social-media providers used by FUNKY.sg.

You may manage cookies through your browser settings and any cookie controls displayed on our website. Blocking certain cookies may affect website functionality.

6. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

• Shopify and other website or e-commerce service providers

• Payment processors and financial institutions

• Couriers, fulfilment providers and shipping companies

• Technology, hosting, security and data-storage providers

• Email, WhatsApp and customer-support service providers

• Analytics, advertising and social-media providers

• Accountants, professional advisers and insurers

• Government authorities, regulators, law-enforcement agencies or courts

• A buyer, successor or adviser involved in a proposed business sale, transfer or restructuring

These parties should receive only the information reasonably required to perform the relevant function.

We do not sell customers’ personal information.

7. Overseas Processing and Transfers

Some service providers, including Shopify and providers supporting payments, hosting, analytics, advertising or communications, may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012 (“PDPA”), as applicable.

8. Data Retention

We retain personal data only for as long as necessary for business, legal, accounting and regulatory purposes.

When personal data is no longer required for a legal or business purpose, we will take reasonable steps to delete, anonymise or otherwise dispose of it securely.

9. Data Security

We use reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.

However, no website, electronic transmission or storage system is completely secure. Customers are responsible for keeping their account credentials confidential and should notify us promptly if they believe their account has been compromised.

10. Access and Correction

You may request access to personal data that we hold about you or request correction of inaccurate or incomplete personal data.

We may need to verify your identity before processing the request. Where permitted by law, a reasonable fee may apply to an access request. We will inform you of the estimated fee before processing it.

Certain information may be withheld where permitted or required by law.

11. Withdrawal of Consent

You may withdraw consent for our continued collection, use or disclosure of personal data by contacting our Data Protection Officer.

Before processing the withdrawal, we may explain its likely consequences. Depending on the nature of the withdrawal, we may no longer be able to provide certain services, fulfil an order or maintain a customer account.

Withdrawal of consent does not affect collection, use or disclosure already carried out with valid consent or otherwise permitted by law.

12. Children’s Privacy

Our website is intended for use by persons aged 18 or older.

Persons below 18 should use the website and provide personal data only with the involvement and consent of a parent or legal guardian. We do not knowingly seek to collect personal data directly from children without appropriate involvement from a parent or guardian.

13. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties. Their privacy practices are governed by their own policies, and FUNKY.sg is not responsible for how those third parties handle personal data.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.

The latest version will be published on www.funky.sg with its revised effective date. Continued use of our services after an update constitutes acknowledgement of the revised policy.

15. Contact Our Data Protection Officer

For privacy enquiries, requests, consent withdrawals or complaints, contact:

Data Protection Officer
Funky Creations
UEN: 53243257J
Website: https://www.funky.sg
WhatsApp: +65 9696 6372
Email: sales@funkycreations.com.sg

Please include sufficient details for us to identify you and understand your request. We may ask for additional information to verify your identity before disclosing or changing personal data.